Equality & Diversity Policy & Complaints Procedure

In accordance with Rule 6 of the Solicitors’ Code of Conduct 2012 version 4, which came into effect on 21 June 2012, Tranter Mills Solicitors Limited is committed to eliminating discrimination and encouraging diversity. To us it is essential that our team is truly representative of all sections of society and it is important that each employee feels respected and able to give of their best.

To that end, the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination.

All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.

Any refusal to act for a client or work with a third party will not be based upon the grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

Our commitment:

  • To create an environment in which individual differences and the contributions of all our staff are recognised and valued.
  • Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
  • Training, development and progression opportunities are available to all.
  • Equality in the workplace is good management practice and makes sound business sense.
  • We will review all our employment practices and procedures to ensure fairness.
  • Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.
  • The policy will be monitored and reviewed annually in accordance with anti discrimination legislation and related codes of practice.

Complaints Procedure

We hope that you will never have reason to complain about our service to you or the fees incurred in relation to your matter. However, if there is an issue, please bring it to our attention as soon as you can. A copy of our complaints policy is available upon request. All such complaints are dealt with by the Legal Ombudsman. For further information on how to go about making a complaint, please visit the Legal Ombudsman website www.legalombudsman.org.uk.